Q&A
Where is it produced?
Our pieces are created in Peru – a region where craftsmanship has been practiced for centuries.
We work with selected partners who are certified according to international environmental and social standards
What are your clothes made of?
We only use natural materials:
Baby alpaca, cashmere, vicuña, silk and fine virgin wool.
Most of the colors are natural – without any coloring.
How does baby alpaca feel on the skin?
Soft as cashmere.
Temperature regulating like wool.
And hypoallergenic – ideal even for sensitive skin.
Our customers often say, “I’ve never worn anything so soft.”
Why are your pieces limited?
Because we don’t make fashion for the masses.
But for people who feel what remains.
Our pieces are made in small batches – carefully, not hastily.
How long does shipping take?
We ship twice a week – at a leisurely pace and with a climate-neutral shipping service.
Shipping within Europe usually takes 3-5 working days.
Pre-orders will be shipped on the specified dates.
How do I care for a piece of Profundo?
Preferably rare.
Air out instead of washing. Use cold water, hand wash, or use the wool cycle.
And above all: treat it with care.
You can find detailed instructions on the enclosed care sheet.
Why don't I see a logo?
Because elegance doesn't have to prove anything.
Our pieces carry a woven symbol – not as a brand, but as a sign:
You're not carrying advertising. You're carrying an attitude.
Are there return options?
Are there return options?
Yes. You can return your order within 14 days.
But: We hope that you don't make your decision on the way back – but rather while you feel it.
Will there be new pieces?
Yes
We work in cycles.
Some pieces come back, others never.
Can I give a piece as a gift?
Yes – and we even recommend it.
Simply specify “gift” when ordering – we’ll include a handwritten card.
And package it the way you present memories.